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Top 10 Digital Marketing Tactics for the CPG Industry

woman shopping in a supermarket

Consider yourself a buyer navigating through the crowded aisles of a supermarket. You are overwhelmed with vibrant packaging that wants to take up a desired spot in your shopping cart. So, you ask yourself, how can your brand stand out and establish a connection with your target consumers in the fiercely competitive consumer packaged goods (CPG) industry?

The answer lies in strategic digital marketing.

With digital marketing, CPG brands can interact more effectively and personally with their audience through social media and internet platforms. Food and beverage companies can make a lasting impression on customers and increase sales through focused advertising, interesting content, and interactive campaigns.


The Digital Shift in the CPG Industry

For decades, the boom of television and the sound of turning magazine pages were the soundtracks to successful CPG marketing. Enticing jingles and glossy images increased sales and brand recognition.

However, this world has changed dramatically, as perfectly reflected by an experience to which we can all probably relate. Remember looking through countless recipe magazines to find ideas for meals? These days, we can quickly access an infinite number of choices, customized recipe suggestions, and even instructional videos online.

This digital revolution reflects an essential shift in consumer behavior. Don’t believe us? See the statistics for yourself: with a staggering 268 million people visiting the virtual aisles in 2022 and almost 285 million expected by 2025, online shopping is growing rapidly in the United States. The global trend is similar; worldwide retail e-commerce sales are predicted to reach an astounding $6.3 trillion in 2024 and show no signs of declining.

Nowadays, data drives consumer purchases. Before buying anything, consumers aggressively research reviews, compare alternatives and research everything online. This digital revolution presents food and beverage companies, as well as CPG brands, with both a challenge and a great opportunity. By utilizing effective digital tools and CPG marketing strategies, you can transform your brand from a face on a shelf into a reliable brand partner for consumers online.


woman reading product label

Top 10 Digital Marketing Tactics to Supercharge Your Brand

As one of New York City’s pioneering digital marketing agencies, we’ve been at the forefront of this marketing revolution since the late 1990s. Working with industry leaders—from household food giants to innovative beverage brands—has instilled in us a deep understanding of the CPG and Food & Beverage (F&B) landscapes.

This isn’t just about selling products; it’s about building relationships and fostering brand advocacy in this continuously evolving digital market.

Take a look at the top 10 digital marketing tactics that will transform your CPG brand from a face in the crowd to a loyal customer favorite in 2024.


1. Content Marketing 

As a CPG brand, you have to stand out since customers have more options than ever before when they shop. The secret here is to understand that consumers are not just buying products but also seeking solutions and experiences. This is where content marketing shines.

Take a customer looking for ideas for a quick and healthy weeknight meal. A recipe video featuring your CPG product, complete with easy-to-follow steps and a focus on the delicious final dish, positions you not only as a seller of ingredients but also as a partner in their culinary journey. Moreso, producing focused content that highlights your goods as solutions to the problems and everyday needs of your target market will help you stand out from the competition.

Whether creating recipes, product hacks, lifestyle advice, or making worthwhile and interesting content in general, it can take many different forms, from educational blog articles to eye-catching videos and infographics. High-quality recipe content, in particular, is a powerful tool for CPG brands. Recipe tutorials, downloadable meal planning guides, and engaging blog posts featuring your products demonstrate versatility, inspire creative recipe adaptations, and ultimately build trust with your target market.


2. Social Media Marketing

Finding the correct social channels where your ideal consumer spends most of their time is the key to social media success. For CPG brands like yours, visual storytelling platforms like Instagram can be incredibly powerful. Recipe demonstrations, mouthwatering food photos, and user-generated content with your CPG goods are all excellent ways to draw attention and spur interaction on these social media platforms. Facebook, on the other hand, offers a broader reach, allowing you to connect with a wider audience and leverage targeted advertising options.

Having social media accounts, though, is not enough. A powerful brand presence—which involves creating a social media persona that appeals to your target audience—is essential to social media success. Are you playful and approachable? Sustainable and eco-conscious? These are some questions you need to answer when building your brand voice. 

For more information, see some social media marketing strategies for CPG brands below: 

  • Engagement is Key: Encourage two-way communication to take things a step further. Host interactive polls to gauge audience preferences and spark conversation on everything from new flavor ideas to recipe inspiration. Respond to comments and questions in real-time, demonstrating responsiveness and building trust. Run engaging contests and giveaways to incentivize participation and brand loyalty. 


  • Influencer Power: For CPG brands, the influencer marketing space holds immense potential. In fact, 19.1% of Gen Z digital grocery buyers discovered and purchased a grocery product through a celebrity or influencer in 2023. Use this opportunity to partner with micro-influencers or food bloggers who align with your brand values. This allows you to tap into a targeted audience that already has a strong element of trust established.


3. Search Engine Optimization

Customers these days don’t merely browse mindlessly through the grocery aisles in pursuit of inspiration. Rather, for everything, including product recommendations and food preparation ideas, consumers are now using search engines. This is where CPG companies find that search engine optimization (SEO) changes everything.

With years of experience as an SEO agency, we can attest to how powerful SEO is for CPG brands. Through online presence optimization, CPG brands may raise awareness and draw in more prospective clients. This strategic approach can lead to higher website traffic and ultimately drive sales. 

For example, if a short-on-time mom is searching for after-school snack ideas or recipes in their desired search engines, type “easy kid-friendly snacks.” Your food and beverage brand’s website, brimming with delicious and nutritious recipe suggestions featuring your products, pops up at the top of the search results. Because it’s ranking highly on the search engine result page (SERP), the mom is more likely to click on your website and purchase your products.

In our previous blog, we’ve detailed a step-by-step guide on how to create a winning SEO strategy for 2024, which includes factors from on-page to off-page. On-page SEO includes keyword-optimized title tags and meta descriptions, high-quality, audience-relevant content, and internal linking structures that guide users deeper into your website. Off-page SEO builds your brand’s digital authority and reputation. This can include getting high-quality backlinks, industry awards, and guest blogging on related websites.


4. Pay-Per-Click Advertising

By now, we have already established that reaching the right audience at the right time is crucial for CPG brands. The good thing is that pay-per-click (PPC) advertising services give CPG brands the potential to achieve this. Platforms like Google Ads allow for laser-focused targeting. You can create campaigns that target specific keywords related to your brand or product category. When a user searches for those terms, your ad appears at the top of the search engine results page (SERP). This puts your brand in front of a highly relevant audience with purchase intent,  giving you a significant edge over traditional marketing methods.

Think of a small-scale business that markets organic peanut butter. They utilize a well-planned pay-per-click strategy that targets key terms like “sugar-free peanut butter options,” “organic peanut butter brands,” and “healthy nut butter alternatives.” Users who search for these terms see the brand’s advertisement, which invites them to the website for further information and potentially to place an order. Convincing ad copy, suitable landing pages, and planned bidding can greatly boost website traffic and conversions for the business. To evaluate the campaign’s success and improve it for even greater outcomes, they can monitor important metrics such as clicks, impressions, and conversion rates.

As you can see, PPC’s advantage over CPG companies lies in its immediacy. While SEO builds organic traffic gradually, PPC yields results right away. You can start a campaign now, focus on pertinent keywords tomorrow, and the following day drive qualified visitors to your website. For many marketing objectives, this makes PPC perfect. Do you need to promote the launch of a new product? PPC can spread information quickly. Organizing a seasonal sales effort? PPC can boost traffic during peak periods.


5. Email Marketing

reading email on mobile phone

As internet usage gains popularity, a multitude of marketing channels bombard consumers with messages. However, research shows that, as of late 2023, consumers still crave consistency and value when it comes to brand communication. This is where email marketing shines. When done strategically, email marketing campaigns offer immense potential to capture the attention of global consumers and cultivate lasting brand loyalty.

The power of email marketing lies in its ability to foster direct communication with your audience. By offering worthwhile opt-in incentives, such as early access to new products or exclusive discounts, you can create a focused email list of interested subscribers. These are the subscribers who are more likely to open your emails, visit your website, and buy your CPG goods. A clothing brand might, for instance, provide a 10% discount to those who sign up for their email list. Customers are encouraged to offer their contact details for the incentive, which also gives them a reason to stick with the business and make repeat purchases.

A list of potential buyers by itself, though, is insufficient. You need to segment your email list based on demographics, purchase history, and preferences. With customized offers and suggestions that appeal to every subscriber category, you can now create targeted email campaigns with a better chance of increasing return on investment (ROI).


6. E-commerce Optimization

Consumers expect a seamless and enjoyable online shopping experience. This is where e-commerce optimization comes into play. By optimizing your online store, you can transform it from a virtual storefront into a sales-generating machine. This makes it easy for customers to find what they need, understand the features, and ultimately click that “buy” button. 

For instance, a clothing store sees a 20% rise in conversions after implementing a clear filter system by size and color. Suddenly, browsing becomes effortless, and customers can find exactly what they’re looking for in seconds. This translates to a win-win for both the store and the shopper.

Here’s how to ensure your online store is a breeze to navigate:

  • Seamless Buyer Journey: Make sure your website is mobile-friendly and user-friendly. Responsive design ensures your online store looks great and functions flawlessly on any device, from desktops to smartphones. Clear navigation menus and intuitive product categorization make it easy for customers to find what they’re looking for quickly.

  • Crystal Clear Communication: High-quality product images are essential. Showcase your food and beverage from multiple angles and zoom options, allowing customers to get a clear sense of what they’re purchasing. Complement visuals with detailed descriptions that highlight product features, benefits, and specifications. Don’t forget to include clear calls to action, prompting visitors to add products to their cart and complete the checkout process.

By prioritizing a user-friendly design, high-quality visuals, and clear communication, you can transform your online store into a conversion machine, driving sales and building brand loyalty. 


7. Data Driven Marketing

While creating a user-friendly online store with mobile responsiveness, clear product descriptions, and an efficient checkout process is crucial, it’s equally important to measure the success of your efforts and leverage those insights for continuous improvement.

To fully benefit from data-driven marketing, you must monitor key performance indicators (KPIs), including website traffic, conversion rates, and customer acquisition costs, using website analytics tools like Google Analytics. Meanwhile, social media analytics tools can reveal important information about your audience’s demographics, the degree of interaction, and the reach of your social media efforts. Monitoring these indicators enables you to clearly identify what is effective and what requires improvement.

Once data analytics have shown you what is successful and what is not, you must refine and optimize your marketing strategy. You must continuously improve your digital marketing initiatives by utilizing the knowledge gained from your data analytics. Customize the customer experience on your website by adjusting product recommendations according to browsing activity and consumer behavior online. Moreover, focusing on content forms that your audience will most likely engage with will help you improve your social media marketing strategy. For email marketing, you need to A/B test different email subject lines to see which ones drive higher open rates. 


8. User-Generated Content Campaigns

Consumers crave authenticity. Marketing messages bombard them, and they often recognize a staged advertisement immediately. This is where user-generated content (UGC) campaigns shine. By encouraging your customers to become brand advocates, you unlock a powerful brand marketing tool that builds trust, fosters engagement, and generates valuable data to optimize future campaigns.

For example, a refreshing summer beverage brand launched a social media campaign that encourages customers to share photos of themselves enjoying a cool glass of their product on a hot day. The campaign, complete with an engaging hashtag and exciting contest prizes, incentivized user-generated content. The result? A social media feed brimming with authentic customer testimonials, eye-catching photos, and a wave of brand love.

But UGC food and beverage marketing campaigns are about more than just viral moments. The data gleaned from these campaigns can be incredibly insightful. By utilizing social media analytics tools, you can track the reach and engagement of UGC content, understand which user-generated formats resonate most with your audience, and identify brand advocates who consistently rave about your products.

This valuable data empowers you to personalize the user experience and optimize future marketing tactics. If you tailor social media content based on the types of UGC marketing trends that generate the highest engagement, perhaps short, recipe-focused videos are a hit, or maybe user-generated photos showcasing product usage in real-life scenarios resonate best with your audience. By using UGC data, you can tailor your approach to deliver content that truly connects with your customers.


9. Short-Form Video Marketingrecording a social media reel

The social media landscape is undergoing a seismic shift. Platforms like TikTok and Instagram are exploding in popularity, fueled by the power of short-form video content. This isn’t just a fleeting trend; it’s a fundamental change in how consumers discover and engage with brands.  

Why a short-form video? Easy; it captivates the attention. In fact, videos under 60 seconds retain a remarkable 50% of viewers compared to text-based content. According to Hubspot’s study, at least 75% of people prefer video over text for learning about products or services, and over 50% of social media marketers are already leveraging short-form video content in their marketing strategies. As a result, projections indicate that short-form video ads will generate revenue exceeding a staggering $10 billion in 2024.

Short-form video content is the perfect antidote to our ever-shrinking attention spans. These bite-sized bursts of information and entertainment are highly engaging and ideal for grabbing attention on busy social media feeds.

Here’s how CPG brands can harness the power of short-form video marketing:

  • Capture Attention in Seconds: Develop creative and engaging short-form video content that showcases your products in action. This could include anything from mouthwatering recipe demonstrations to behind-the-scenes glimpses into your manufacturing process.

  • Recipe Inspiration: Partner with food influencers or talented videographers to create visually stunning and informative recipe videos featuring your products.

  • Spark User Engagement: Host interactive video contests where users create content featuring your products for a chance to win prizes. This is a fantastic way to generate excitement, encourage brand interaction, and collect valuable user-generated content.


10. Building Brand Advocacy

The key to sustainable success lies in fostering brand loyalty and cultivating a community of enthusiastic brand advocates. These loyal customers are your biggest champions, spreading positive word-of-mouth recommendations and organically amplifying your brand message. 

Building a community of brand advocates is a powerful digital marketing strategy that pays dividends in the long run. Loyal customers are your most valuable asset, and by nurturing these relationships, you can transform your brand into a household name.

Here’s how to turn satisfied customers into brand advocates:

  • Beyond Transactions: Move beyond transactional interactions and foster a genuine sense of community around your brand. Host interactive online challenges that encourage user-generated content, answer customer questions in real-time on social media platforms and participate in relevant online conversations. By creating a space for open dialogue and engagement, you build stronger relationships with your customers.

  • Reward Loyalty: Implement loyalty programs or exclusive offers to show appreciation for your repeat customers. This incentivizes brand advocacy and encourages them to choose your products over the competition. Consider tiered loyalty programs that unlock greater rewards with increased engagement, further motivating customers to become vocal brand supporters.

  • Listen & Respond: Actively listen to customer feedback on social media platforms and review sites. Demonstrate that you value their voice by promptly addressing concerns and implementing improvements based on constructive criticism. Taking a customer-centric approach fosters trust and builds brand loyalty.


Take the Next Step by  Unleashing the Power of Digital Marketing for Your CPG Brand

The digital landscape offers a dynamic and crowded marketplace for CPG and Food & Beverage brands. The 10 digital marketing tactics explored in this guide serve as a comprehensive roadmap, empowering you to navigate this competitive terrain and achieve long-term success. By implementing these strategies, you’ll cultivate deeper customer connections, foster brand loyalty, and ultimately drive significant sales growth.

The ROI (return on investment) potential is undeniable. Increased brand awareness translates to a wider customer base, while engaging content and interactive campaigns spark meaningful connections that turn one-time buyers into loyal fans. And with data guiding your every move, you can ensure your marketing efforts are laser-focused on delivering the best possible results.

Don’t let your brand get lost on the shelf! Take control of your digital presence and unleash your CPG, or food and beverage brand, to its full potential. Contact our digital marketing agency today for a free consultation. Our team of digital marketing experts is eager to collaborate with you, helping you craft a winning strategy that gets your brand noticed, loved, and chosen time and time again.

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